Privacy Policy

Your privacy matters to us. This comprehensive policy explains how Skinsmonkey collects, uses, protects, and manages your personal information when you use our esports analytics platform.

Last Updated: January 15, 2025

Information We Collect

At Skinsmonkey, we collect various types of information to provide you with our esports analytics services and enhance your career development experience. Understanding what information we collect helps you make informed decisions about your privacy.

Personal Information

Name, email address, and contact information when you create an account
Professional background and gaming experience details
Profile information including gaming preferences and career goals
Payment information for premium services (processed through secure third-party providers)
Communication preferences and notification settings

Usage and Analytics Data

Platform usage patterns and feature interactions
Learning progress and completion rates for our programs
Search queries and content preferences
Device information including IP address, browser type, and operating system
Session duration and page views for improving user experience

We never collect sensitive personal information such as social security numbers, financial account details, or health information without explicit consent and clear business necessity.

How We Use Your Information

Your information enables us to deliver personalized esports analytics insights and career development services. We're committed to using your data responsibly and transparently.

Service Delivery

Providing access to our esports analytics platform and learning resources
Personalizing content recommendations based on your interests and progress
Processing payments and managing your account subscription
Sending important updates about your account and our services

Communication and Support

Responding to your inquiries and providing customer support
Sending newsletters and educational content you've subscribed to
Notifying you about new features and platform updates
Conducting user research to improve our services
Data Type Primary Purpose Retention Period
Account Information Platform access and personalization Duration of account plus 2 years
Usage Analytics Service improvement and optimization 24 months from collection
Communication Data Support and correspondence 3 years from last interaction

Data Protection and Security

Protecting your personal information is fundamental to our operations. We implement comprehensive security measures to safeguard your data against unauthorized access, disclosure, or misuse.

Technical Safeguards

SSL/TLS encryption for all data transmissions
Advanced firewall protection and intrusion detection systems
Regular security audits and vulnerability assessments
Secure data centers with physical access controls
Multi-factor authentication for administrative access

Organizational Measures

Regular privacy training for all staff members
Strict access controls limiting data access to authorized personnel
Comprehensive data breach response procedures
Regular backup procedures and disaster recovery planning

In the unlikely event of a data breach that affects your personal information, we will notify you within 72 hours and provide detailed information about the incident and steps we're taking to address it.

Your Privacy Rights

You have significant control over your personal information. Understanding these rights empowers you to make informed decisions about your data and how we use it.

Access and Portability

Request a complete copy of your personal data in a structured, commonly used format
Access your account information and usage history through your dashboard
Download your learning progress and achievement data
Transfer your data to another service provider upon request

Correction and Deletion

Update or correct inaccurate personal information in your account
Request complete deletion of your account and associated data
Withdraw consent for specific data processing activities
Object to certain uses of your information for marketing purposes

To exercise these rights, contact our privacy team at privacy@dekatau.com. We'll respond to your request within 30 days and may require identity verification to protect your information.

Data Sharing and Third Parties

We maintain strict controls over data sharing and only work with trusted partners who meet our high privacy and security standards. Your information is never sold to third parties for marketing purposes.

Service Providers

Cloud hosting providers for secure data storage and platform operations
Payment processors for handling subscription and purchase transactions
Email service providers for delivering newsletters and notifications
Analytics providers for understanding platform usage and performance

Legal Requirements

We may disclose your information when required by law, legal process, or to protect the rights, property, or safety of Skinsmonkey, our users, or others. This includes responding to court orders, government requests, or investigating potential violations of our terms of service.

All third-party partners are contractually required to maintain the same level of data protection as Skinsmonkey and are prohibited from using your information for their own purposes.

International Data Transfers

As a company serving users globally while operating in Hungary, we may transfer your information across borders to provide our services effectively. We ensure adequate protection for your data regardless of location.

Transfer Safeguards

Standard contractual clauses approved by European authorities
Adequacy decisions for transfers to countries with equivalent protection
Regular monitoring of international data protection developments
Additional safeguards for transfers to countries without adequate protection

We primarily store data within the European Economic Area and only transfer information outside this region when necessary for service delivery or with your explicit consent.

Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze platform usage, and provide personalized content. You have control over these technologies through your browser settings.

Types of Cookies

Essential cookies required for basic platform functionality
Performance cookies for analyzing usage patterns and improving services
Preference cookies for remembering your settings and customizations
Marketing cookies for delivering relevant content and advertisements

You can modify your cookie preferences through your browser settings or our cookie management tool. Disabling certain cookies may affect platform functionality and your user experience.

Children's Privacy

Our platform is designed for individuals aged 16 and older. We do not knowingly collect personal information from children under 16 without parental consent. If we discover we have collected such information, we will delete it immediately.

Parents or guardians who believe their child has provided personal information to us should contact our privacy team immediately at privacy@dekatau.com.

Updates to This Policy

We regularly review and update this privacy policy to reflect changes in our practices, legal requirements, and industry standards. Significant changes will be communicated through email and prominent website notices.

Minor updates for clarity or administrative changes
Major revisions affecting your rights or data use
Updates required by changes in applicable laws
Changes related to new features or services

The "Last Updated" date at the top of this policy indicates when the most recent changes were made. We encourage you to review this policy periodically to stay informed about how we protect your information.

Privacy Contact Information

For questions about this privacy policy or our data practices, contact our privacy team:

Email: privacy@dekatau.com

Phone: +36 52 794 487

Address: 7400 Kaposvár, Füredi pavilonsor, Hungary

General inquiries: contact@dekatau.com